Customer Support
How Your Claim Is Processed
Fast. Fair. Transparent. We’re here to make your repair experience as smooth as possible.
Contact Us First
Before any repairs begin, reach out to our Claims team. We’ll ask a few quick questions about what happened and where your vehicle is now. If your car isn’t already at a shop, we’ll help you find a trusted, quality repair facility nearby.
Get a Diagnosis
Bring your vehicle to any licensed repair shop. Your claims adjuster will authorize the shop to perform a diagnosis only and share their findings with us. This ensures everyone is aligned before work begins.
We Review and Approve Your Claim
Once the shop sends us the diagnosis, your ASE-certified adjuster will:
- Confirm whether the issue is covered
- Review repair pricing
- Ensure everything is fair and accurate
- Provide a claim authorization number for covered repairs
This step protects you from surprise costs and unnecessary work.
Repairs Are Completed
After authorization, the shop completes the repairs. You can review the work to make sure everything meets your expectations.
Fast, Fair Payment
We pay approved claims directly to the repair facility whenever possible—by check or credit card—so you don’t have to wait or pay out of pocket.
Remember: Always Call Us First
It’s the most important step. Contacting Preferred Warranties before repairs begin ensures:
- Your repair is priced fairly
- Your coverage is verified
- You avoid unnecessary out-of-pocket expenses
- The process moves quickly and smoothly
Easy Ways to Request a Contract or File a Claim
Call Us at
800-548-1121
Have your Preferred Warranties Customer Card handy if possible.
Request a Copy of Your Contract
Fill out the Contract Request Form and a member of our team will send you a copy of your contract.
Submit a
Claim Form
Fill out the online Claims Form and our team will contact you to confirm the details.
