FAQs
Clear Answers.
Honest Guidance.
Support You Can Count On.
WHAT SHOULD I DO IF MY CAR BREAKS DOWN OR WON’T START?
No stress — we’re here to help. Before you get towed, call the Preferred Warranties Claims team and we’ll direct you to a nearby repair facility. Most plans (except Budget and Powersports) include 24/7 emergency roadside assistance with coverage up to $75 for:
- Mechanical first aid
- Jump starts
- Fuel delivery
- Flat tire help
- Lockouts
- Towing
Just call 800-548-1121 first so we can take care of you quickly and keep money in your pocket.
WHAT DO I DO IF I THINK I HAVE A CLAIM?
Call us before any repairs are made. We’ll review the issue, confirm whether it’s covered, and guide you through next steps.
You can reach us during business hours by phone, or you can Start a Claim Online anytime. Contacting us first ensures your repair is approved and processed smoothly.
CAN I USE MY REGULAR REPAIR SHOP?
Absolutely. Preferred Warranties works with any licensed repair facility in the U.S. — including your preferred mechanic or dealership. Don’t have a go-to shop? We can recommend a trusted repair facility in your area.
WHAT IF SOMETHING BREAKS WHEN I’M OUT OF TOWN?
You’re still protected. We’ll help you find a quality repair facility anywhere in the continental U.S., and your coverage works the same no matter where you are.
WHY DO I NEED AUTHORIZATION BEFORE REPAIRS BEGIN?
Just like an insurance claim, we need to be involved before work starts.
This allows us to:
- Confirm the issue is covered
- Ensure the repair is priced fairly
- Prevent surprises or unnecessary costs to you
It’s part of how we deliver transparent, ethical, and fair claim handling for every customer.
WHO PAYS THE SHOP?
In most cases, Preferred Warranties pays the repair shop directly, so you’re not stuck covering the bill and waiting for reimbursement.
We can pay by check or credit card. If your shop prefers you pay upfront, we’ll reimburse you promptly once paperwork is received.
HOW LONG DOES IT TAKE TO GET PAID?
Fast. Once repairs are completed and documents are submitted, approved claims are typically paid within 5 business days or less.
IF I’M BUYING A RELIABLE USED CAR, WHY DO I NEED A PROTECTION PLAN?
Even the best used vehicles can face unexpected repairs. Modern cars have thousands of moving parts — and as mileage increases, so does the likelihood of something wearing out.
A Preferred Warranties protection plan helps you:
- Avoid expensive surprise repair bills
- Keep your vehicle reliable longer
- Protect your budget
- Drive with confidence
It’s one of the smartest investments you can make in long-term ownership.
HOW DO I GET A PREFERRED WARRANTIES PROTECTION PLAN?
Our plans are offered only through approved dealerships at the time you purchase your vehicle. Just review your options with your dealer and choose the plan that fits your needs — no additional inspection is required.
CAN I PURCHASE A PLAN DIRECTLY FROM PREFERRED WARRANTIES?
Not at this time. Preferred Warranties plans are available exclusively through select dealerships known for quality, dependable pre-owned vehicles. We are continually expanding and adding new dealer partners across the U.S.
WHY PREFERRED WARRANTIES?
For over 30 years, Preferred Warranties has been committed to fair, fast, and transparent vehicle protection.
Customers and dealers choose us because:
- We deliver fast, ethical claim decisions
- Our adjusters are ASE-certified professionals
- Our customer service is available 24/7
- Our plans are backed by decades of trust
- We partner only with reputable dealerships
- We are part of Kingsway Financial Services
Preferred Warranties is built on one core belief: Do what’s right — and take care of people.
